The virtual assistant is a chatbot based on artificial intelligence. RONA means Raiffeisen Online Assistant and I am here to answer your questions about banking services.

RONA means Raiffeisen Online Asistent (virtual assistant of Raiffeisen Bank Albania).

You can contact me through Facebook/Messenger, WhatsApp, Viber or on the website, 24/7. Click on the buttons placed here (on the website), so we can start the conversation together.

I can help you find the closest branch and ATM to your location, get information about the bank's latest products and offers. I can guide you with the steps you need to follow on how to download and sign up for the Raiffesien On digital platform, send money through Kuik, also, becoming a raiffeisen Bank customer online via the My Raiffeisen platform or getting information about the state of your accounts, your cards, the loan you have in our bank, as well as getting the IBAN number of current account.

I will help you in just a few seconds. Start the conversation with me on the favorite social channel, write 'I want to sign up', put the mobile number and the last 4 digits of the Personal Number (part of the personal ID) you have registered in bank. I will send you a unique message code, and once you've set it up, you'll see at once the status of your accounts, cards and credit, as well as get the IBAN number of current account.

Very simple. Start the conversation with me on the favorite social channel, write 'find branch' and share your location with me via the social channel or write the branch address, for example: Durrës street, Tirana or Saranda.

Very simple. Start the conversation with me on the favorite social channel, write 'find the ATM', choose the required service 'withdrawal' or 'deposition' and then the currency; Lek or Euro. Share your location with me via the social channel or write the ATM address, for example: Durrës street, Tirana or Saranda.

Very simple. Start the conversation with me on the favorite social channel, write 'account balance’ and I will publish all the current accounts you have on Raiffeisen Bank; you just choose the account you are going to get the situation for.

Very simple. Start the conversation with me on the favorite social channel, write ‘card status’, and I will publish all the credit cards you have on Raiffeisen Bank. You just choose the card you are going to get the balanc for. If you are going to get information about the minimum credit card payment, enter ‘credit card obligations’.

Very simple. Start the conversation with me on the favorite social channel, write the ‘loan installment amount' and I will read all the loans you have on Raiffeisen Bank; You just choose the loan you wanted to get information for. I will inform you of the amount and due date of the next installment, as well as the principal outstanding of the loan.

Very simple. Start the conversation with me on the favorite social channel, write the 'IBAN number' and I will publish all the current accounts you have on the Raiffeisen Bank; You just choose the account for which you will get the IBAN number.