We offer cards security! You protect your card!

Raiffeisen Bank makes efforts to increase the security of your cards. However, complete protection is impossible without your participation and following of some rules.

  • Once you receive the card, you have to sign on the back of the card to reduce the risk of using the card without your permission in case of card loss.
  • Don’t leave your cards in unsafe places and don’t give them to anyone.
  • Never keep the card and PIN in the same place.
  • Create a secure PIN and change it as often as possible. Don’t use codes which can be easily found by fraudsters (e.g., 1111, 1234, etc.).
  • Keep bank phone numbers and address in order to report the loss of cards or fraudulent actions immediately.
  • Break or cut old cards on the number / chip before you discard them.
  • Regularly check the financial activity of each of your bank accounts.
  • Notify the bank immediately when you change address or personal information.
  • Promptly report any suspicious transactions by calling the bank.
  • Have attention to the card during a transaction in POS (stores, restaurants, etc.) and take it immediately after the transaction is completed.
  • Do not leave your cards in unsafe places (car, work, etc.).
  • Do not let anyone behold your cards. If you suspect that your PIN is known by unauthorized persons, please notify the Bank immediately or change it immediately.

Secure use of card at ATM - Reduce risk in ATM

Use of the card in ATM is a convenient and simple way to get money. Make sure you do ti properly.

  • Before using the ATM, check for the presence of any unknown devices, placed on the ATM keypad or the card reader. If in doubt, do not use ATM and inform the bank immediately on contact numbers.
  • Protect your PIN by others, while you put it in ATM.
  • If you suspect your PIN may have been compromised, notify the Bank immediately and change quickly PIN in the nearest ATM.
  • When using an ATM located at the entrance of the branch (in the self service area which is accessed by card) avoid entry with unknown persons.
  • Be careful if someone offers you help or guide and don’t let interfere during your transaction.
  • If your bank card is held by ATM, contact the Bank or call the nearest branch.

Tips for Internet purchases

  • Make sure you are using a secure website before you make payments over the Internet.
  • Check for a lock icon on the "status bar" of the web-browser or for "https / ..." in the web site address where you are performing purchase. These details show that the site uses encryption technology when transmitting personal data.
  • Never accept recommendations or advice from third parties during the use of cards.
  • Check for signs that the website protects your data.
  • Use a filter that warns you of suspicious websites
  • Be sure to make purchases at merchants equipped with 3D Secure service. When buying at these merchants on the Internet, make sure the verification site of the transaction holds the VISA or MasterCard and Raiffeisen Bank logo.
  • Always "log-out" from the merchant site after the purchase transaction.
  • Do not answer the e-mails / calls that require your personal data.
  • Avoid using your card number or other data (expiry date, security number) on a public computer.

Tips for purchases at POS

  • Use your hand to hide PIN from observation when you are conducting a transaction at the POS.
  • Never leave your card out of view during a purchase in POS. Make sure that the card be only checked once.

Update your phone number registered in Bank

If you don’t have or use anymore the phone number registered in the bank's systems, go to the nearest branch to change it.

If the card is lost, stolen or is suspected for unauthorized use

In any case of fraud or attempted fraud, Raiffeisen Bank makes investigations and cooperates with relevant legal authorities to find fraudsters and prevent or reduce damage.

If your card has been lost, stolen or you suspect any unauthorized use of it, we recommend that you inform the bank immediately by calling the numbers: 0800 00355 or 4222 7262.

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