FAQ

Frequently asked questions

  • How do I apply for the package?
    • If you are not yet a customer of the bank, you can apply online through the platform MyRaiffeisen.al

      If you already are a customer of the bank, you can apply at our branches with a valid identification document. Our staff will guide you to choose the right package for you.

  • How do I know which package is the best option for me?
    • Raiffeisen Start is a package tailored to the needs of students who study in university and belong the age of 18-25 years.

      Salary Progress is a tailored package for salaried employees at Raiffeisen Bank.

      Raiffeisen DIGI is the package tailored for customers who are passionate about digital services, technology and innovation.

      Raiffeisen Relaks is a package tailored to the needs of pensioners.

      For detailed information regarding packages please visit Tariffs

  • How do I understand the terms & conditions applicable to my account?
    • "The terms and conditions that apply to your account are determined by the category segment you have selected.

      In the current account contract provided by the Bank you can verify the category of your segment and see in the annex of the contract the tariffs of products and services related to your package selection.

      Click the link below and see the effective Terms and Conditions for Private Individual Packages

      https://www.raiffeisen.al/images/uploads/default/Private_Individuals_Packages_1_Jul_2020.pdf

  • I am a student, what package is suitable for me?
    • For all the individuals that study in university and belong to the age of 18-25, Raiffeisen Start package is the right choice. It is offered free of charge and you can benefit Current Account, Debit Card and RON digital platform with no commissions.

      Apply in our branches with a valid ID document and student card/ certificate. For more information visit Link_Packages_Rates_Raiffeisen Start

  • My Salary is paid in the bank. What is the right package for me?
    • For all clients who receive the salary at Raiffeisen Bank, PAGA Progress package is the best option.

      Offers preferential terms for current accounts, debit cards, money transfers and much more.

      All customers benefit from preferential terms for loan products:

      • Revolving limit up to 5 monthly salaries combined in Overdraft and Credit Card, where Overdaft is offered without administration fee and Credit Card with preferential interest
      • Personal loans with preferential interest rate and favorable terms
      • Mortgage loans with preferential interest rate and favorable conditions

       

      For more information visit Link_Packages_Rates_Page Progress

  • I like online services. What is the right package for me?
    • For all those who are passionate about technology, innovation and looking for new and comfortable ways of banking, Raiffeisen Digi package offers an excellent combination of products and services. Includes higher limits for Debit Card transactions as well as domestic outgoing transfers through RON with no commission.

      For more information visit Link_Packages_Rates_Raiffeisen Digi "

  • How can I change or close my package?
    • You can visit our branches to close or change your package. The bank can make the automatic change of your package only if:

       - Your salary is not further credited at our bank

      - You do not own products in the Bank and have not performed any transaction in your account in the last 6 months

      If you did not find your question call the Contact Center 00355 4 2381 381 or Contact our Virtual Assistant RONA

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