Governance & Strategy

RBI has always focused on people, and its new vision goes even further. With the Vision 2025 that it presented in 2019 – ”We are the most recommended financial services group“ – RBI is clearly showing that it wants to be more than just a bank for its customers. Its various initiatives as an engaged citizen help to ensure that its activities go far beyond its core business. To make this vision a reality, RBI‘s mission is formulated as follows: ”We transform continuous innovation into superior customer experience.“ This is tied to the promise to the general public to ”act in a socially responsible manner, fostering the long-term welfare of the people and businesses in our markets“ which thus became RBI’s mission statement within the area of sustainability. This is consistent with RBI‘s sustainability strategy, the aim of which is to generate sustainable value.

In order to fulfill our responsibility as a regional and international banking group in all criteria for sustainable development, we have made our commitment to sustainability broader and more complete. In 2010, we started to develop a systematic sustainability management system.

The core of our current sustainability strategy reads: "We create sustainable value." The strategy lays out our short, medium and long-term goals in the form of nine strategic and operational core areas.

We focus on actions that have a large potential for effective sustainable development and which are considered to be important by us as well as our stakeholders.

The strategy is built on Raiffeisen values and defines a clear path. In order to create sustainable value for our stakeholders in times of global interdependence and highly variable social, ecological and economic framework conditions, we focus on three key matters, which we have formulated as our contribution to sustainable development: value creation, trust and transformation.

We are a responsible group of companies, which is also reflected in our products, services and processes. The core business is the most effective lever for sustainable development.

Therefore we believe that the granting of loans and investment of funds represent a primary responsibility and the most important fields of action for creating sustainable success and economies. In all of our areas of business and products, we strive to build long-term profitable business relations, while avoiding social and environmental risks, embracing opportunities to improve environmental protection and social standards.

We treat stakeholder groups (employees, customers, shareholders and other stakeholders) as fair business and dialogue partners. Within the framework of our business and operating practices we lay great value on responsibility and sustainability and consider ourselves partners that have fair and valuable interactions with its stakeholders. Transparency: reporting on our commitment to sustainability and publishing measurable targets, measures and achieved goals, is a central general management principle.

Another is responsible and fair practices in marketing, sales and contracts. We foster and promote open and constructive dialogue with our stakeholders. We want to understand the expectations of our most important stakeholders and direct our opportunities accordingly.

We consider ourselves to be an engaged citizen. As such, we are actively involved in the sustainable development of our society. Our commitment to corporate citizenship extends beyond its core business to aims such as addressing social problems, promoting sustainable business and protecting the environment, as well as supporting cultural life and an open civil society. Diversity, tolerance and a strong focus on people are the mainstay of our efforts to bring about forward-thinking developments in society.