Skip to main content
Happy couple of children dreaming of a house with solar panels. Solar energy panel concept. Alternative energy.

Governance & Strategy

Our long-term goal is to create sustainable value for the bank, society, and the environment. We are aware that this objective demands a well-considered strategy, which we have already developed and put into action.

Happy couple of children dreaming of a house with solar panels. Solar energy panel concept. Alternative energy.

The Mission

We act in a socially responsible manner, fostering the long-term welfare of the people and businesses in our markets.

The Mission

RBI has always focused on people, and its new vision goes even further. With the Vision 2025 that it presented in 2019 – ”We are the most recommended financial services group“ – RBI is clearly showing that it wants to be more than just a bank for its customers. Its various initiatives as an engaged citizen help to ensure that its activities go far beyond its core business. To make this vision a reality, RBI‘s mission is formulated as follows: ”We transform continuous innovation into superior customer experience.“ This is tied to the promise to the general public to ”act in a socially responsible manner, fostering the long-term welfare of the people and businesses in our markets“ which thus became RBI’s mission statement within the area of sustainability. This is consistent with RBI‘s sustainability strategy, the aim of which is to generate sustainable value.

In order to fulfill our responsibility as a regional and international banking group in all criteria for sustainable development, we have made our commitment to sustainability broader and more complete. In 2010, we started to develop a systematic sustainability management system.

The core of our current sustainability strategy reads: "We create sustainable value." The strategy lays out our short, medium and long-term goals in the form of nine strategic and operational core areas.

We focus on actions that have a large potential for effective sustainable development and which are considered to be important by us as well as our stakeholders.

The strategy is built on Raiffeisen values and defines a clear path. In order to create sustainable value for our stakeholders in times of global interdependence and highly variable social, ecological and economic framework conditions, we focus on three key matters, which we have formulated as our contribution to sustainable development: value creation, trust and transformation.

Happy couple of children dreaming of a house with solar panels. Solar energy panel concept. Alternative energy.


We have developed a concise strategy framework in order to achieve our goal of creating sustainable value for our group, society and the environment. We invest a lot of effort into our key matters of creating value, building trust and achieving transformation.


Value Creation

Value creation means we want to secure the long-term success as a regional and international banking and corporate group through sustainable value creation, and encourage the competitiveness and innovation capacity of companies, organizations and public institutes.


For us, trust is an important prerequisite for successful banking. We can build on the existing trust of our customers, employees, stakeholders and other key groups. There is, however, no guarantee. To maintain this trust requires effort and for it to be earned. Sustainable management, fair and transparent business and operating practices and involving our stakeholder groups in sustainable development are central building blocks in this regard.


Transformation means that we want to play an active role in addressing major societal challenges, particularly where we can make a difference. Our role as a social stakeholder means enabling and maintaining sustainability and wellbeing in society as well as possible. Through our commitment to sustainability as a socially responsible business, we want to contribute to the development of an environmentally friendly society and a civil society supported by sustainable entrepreneurship.

We trade in all business fields with the aim of being a responsible banker, a fair partner and an engaged citizen.

Happy couple of children dreaming of a house with solar panels. Solar energy panel concept. Alternative energy.

Fields of Action

What is our role in the economy, society, and the environment?

Our actions impact not only the economy but also society and the environment. Our sustainability matrix identifies key actions in these three areas. We work on implementing them to continually enhance sustainability factors across all areas of activity.

Fields of Action

Responsible Banker

We are a responsible group of companies, which is also reflected in our products, services and processes. The core business is the most effective lever for sustainable development.

Therefore we believe that the granting of loans and investment of funds represent a primary responsibility and the most important fields of action for creating sustainable success and economies. In all of our areas of business and products, we strive to build long-term profitable business relations, while avoiding social and environmental risks, embracing opportunities to improve environmental protection and social standards.

Fair Partner

We treat stakeholder groups (employees, customers, shareholders and other stakeholders) as fair business and dialogue partners. Within the framework of our business and operating practices we lay great value on responsibility and sustainability and consider ourselves partners that have fair and valuable interactions with its stakeholders. Transparency: reporting on our commitment to sustainability and publishing measurable targets, measures and achieved goals, is a central general management principle.

Another is responsible and fair practices in marketing, sales and contracts. We foster and promote open and constructive dialogue with our stakeholders. We want to understand the expectations of our most important stakeholders and direct our opportunities accordingly.

Engaged Citizen

We consider ourselves to be an engaged citizen. As such, we are actively involved in the sustainable development of our society. Our commitment to corporate citizenship extends beyond its core business to aims such as addressing social problems, promoting sustainable business and protecting the environment, as well as supporting cultural life and an open civil society. Diversity, tolerance and a strong focus on people are the mainstay of our efforts to bring about forward-thinking developments in society.

Happy couple of children dreaming of a house with solar panels. Solar energy panel concept. Alternative energy.

Inhouse Ecology

We are committed to environmental and climate protection, with the goal of keeping environmental impacts as low as possible. We therefore work to continuously improve our sustainability standards and the main environmental parameters in the most relevant areas. 

Inhouse Ecology

CO2 Emissions

Average CO2e emissions (calculated using the emission factors ecoinvent v3.7) for 2022 amounted to 70,827 tonnes (location-based), a reduction of 19 per cent compared with 2020 (the base year). Of this figure, 6,060 tonnes of CO2e (nine per cent) were allocated to Scope 1, 35,111 tonnes (50 per cent) to Scope 2 (location-based) and 29,656 tonnes to Scope 3 (42 per cent).3 The biggest reduction compared to 2020 was in Scope 2 (minus 24 per cent). In Scope 3, emissions have fallen by 13 per cent since 2020, while Scope 1 has seen a reduction of six per cent. Scope 1-3 emissions were reduced by eight per cent compared with the previous year.

Energy consumption

At 51,244 tCO2e, energy consumption accounts for around 72 per cent of emissions (down 13 per cent compared with the previous year and 22 per cent compared with 2020) and is the biggest source of emissions for RBI. The emissions arise in Scope 2 in particular, but also in Scope 1 and 3. RBI’s total energy consumption was around 176 GWh in 2022. The average energy consumption per employee per year is 4,170 kWh. RBI’s proportion of green electricity is 43 per cent.


At 5,096 tCO2e, material consumption accounts for around seven per cent of emissions (down 20 per cent on the previous year and down 14 per cent compared with 2020), making it the third biggest source of emissions. The impacts are solely in Scope 3. The proportion of recycled materials in paper purchasing is 69 per cent. In total, RBI used around 1,113 tonnes of paper in 2022. Paper consumption per employee amounted to 5,286 sheets per year.