Customer Voice Matters
We want to hear from you, our valued customers! Your feedback is an essential part of our company's growth, and we are committed to listening to your suggestions, complaints, and compliments.
By sharing your insights, ideas, and experiences, you'll help us to create a better customer experience for you and future customers.
Compliant
We apologize if you have experienced any issues with our product or service and we appreciate your feedback. Our bank strives to provide the highest level ofcustomer satisfaction and we take all complaints seriously.
Please use the form to provide us with details about your complaint. Our team will confirm receipt of your complaint, will make every effort to resolve your issue, and will notify you as soon as possible. If your issue is not resolved within 30 days, you will receive a notification from the bank referring to the new resolution deadline.
You can also easily submit a complaint through other official channels:
The treatment process:
Complaint registration → Verification and analysis → Resolution and response to the client
Escalation of the complaint:
Our goal is toprovide a fair and transparent resolution for every client.
However, if you are not satisfied with the response received, you may request a review of the complaint or escalate it to the relevant bodies for independent examination, depending on the content of the complaint such as Raiffeisen Bank International, Competition Authority, Bank of Albania, Commissioner for Protection against Discrimination, Court of First Instance of general jurisdiction etc.
Feedback & suggestion form
We conduct surveys continuously to gather insights into what our customers think about our products and services, so that we can consistently improve our products and services. Surveys might be sent to you via email or you can be contacted from our Contact Center agents.
However, in case you haven’t participated in any survey lately, we invite you to share your feedback directly with us.
Compliments
At Raiffeisen Bank Albania we strive to provide our customers with the best possible experience. We love hearing positive feedback about our products, services, and customer service. Receiving your compliments gives us a great sense of pride and accomplishment, and it motivates us to continue providing exceptional service to you and all our customers.