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Help & Support: We offer you maximum security for your cards. You protect them.

Cards safety

Raiffeisen Bank is committed to enhancing card security. However, full protection is impossible without your participation and compliance with certain rules.  However, full protection is impossible without your participation and compliance with certain rules.

  • As soon as you receive the card, immediately sign on the back of it to reduce the risk of using the card without your permission in case of loss of the card.
  • Do not leave your cards in unsafe places or give them to anyone. 
  • Never keep the card and PIN in the same place.
  • Create a secure PIN and change it as often as possible. Do not use codes that can be easily found by fraudsters (eg 1111, 1234, etc.).
  • Keep the phone number and address of the bank in order to immediately report the loss of cards or fraudulent activities.
  • Cut your old cards at the number/chip location before discarding them.
  • Regularly check the financial activity of each of your bank accounts.
  • Notify the bank when you change your address or personal information.
  • Report any suspicious transactions immediately by calling the bank.
  • Pay attention to the card during a POS transaction (in shops, restaurants, etc.) and take it immediately after the transaction is completed.
  • Do not leave your cards in unsafe places (car, work, etc.). 
  • Do not leave your cards with anyone. If you suspect that your PIN is known by unauthorized persons, notify the Bank immediately or change it immediately.

Reduce the risk in ATM.

Using the card at the ATM is a convenient and simple way to get money. Make sure you do it the right way.

  • Before using the ATM, check for the presence of any foreign device, located on the ATM keyboard or on the card reader. In case of doubt, do not use the ATM and immediately inform the Bank at the contact numbers.
  • Keep your PIN safe from others while entering it at the ATM.
  • In case you suspect that your PIN may have been compromised, notify the Bank immediately and change the PIN as soon as possible at the nearest ATM.
  • When using an ATM located at the branch entrance (in the self-service area accessed by card) avoid entering with unknown persons.
  • Be careful if someone offers to help or guide you and do not allow interference during your transaction.
  • If your bank card is held by the ATM, call the Bank or visit the nearest branch.
  • Make sure you are using a secure website before making payments over the Internet.
  • Check for a lock icon in the "status bar" of your web-browser or for "https/..." in the address of the web page where you are making the purchase. These details indicate that the website uses encryption technology when transmitting personal data.
  • Never accept recommendations or advice from third parties while using the cards.
  • Check for signs that the website protects your data.
  • Use a filter that warns you of suspicious websites.
  • Be sure to make purchases at merchants equipped with the 3D Secure service. When shopping at these Internet merchants, make sure that the transaction verification page bears the logo of VISA or Mastercard and Raiffeisen Bank.
  • Always log out of the merchant site after completing the purchase transaction.
  • Do not respond to e-mails/phone calls that ask for personal data.
  • Avoid using your card number or other data (expiry date, security number) on a public computer.
  • Use your hand to hide the PIN from observation when performing a transaction at the POS.
  • Never leave the card out of your sight during a purchase at the POS. Make sure the card is swiped only once.

Refresh the telephone number registered with the Bank

In case you no longer have or use the number registered in the bank's systems, go to the nearest branch to make the change.

If the card is lost, stolen, or suspected of unauthorized use, call the numbers below.

In any case of fraud or attempted fraud, Raiffeisen Bank makes verifications and cooperates with the respective parties to find the fraudsters and prevent (reduce) the damage.