Complaints Management in Raiffeisen Bank

Raiffeisen Bank Albania strives to provide competent solutions and excellent service for its customers. Our customer’s satisfaction is our highest priority. Feedback from our customers helps us understand their needs better and thereby improve our services and products.

We kindly ask you to contact us should we have failed in fully meeting your expectations or should you have reason to complain. We do appreciate constructive feedback and take comments and complaint seriously. Please provide the following information so that we can resolve your matter efficiently and quickly:

• Enter your name, contact number and full address;
• Describe your matter in detail;

Please contact our Complaints Management Department by e-mail, mail or SMS:

Email: ankesa.online@raiffeisen.al

By mail to: Raiffeisen Bank Shqipëri, Zyra Qendrore, Blv. "Bajram Curri", ETC, Kati 6, Tirana

Or an SMS at 55505, free of charge

You will receive a confirmation from the bank of receipt of your complaint and our answer as soon as possible. Should your complaint take time to resolve, we will certainly inform you about, as well as the actual status of your issue.

If you are not satisfied with the resolution given to your complaint, you are entitled to contact other Authorities.