We apologize if you have experienced any issues with our product or service and we appreciate your feedback. Our bank strives to provide the highest level of customer satisfaction and we take all complaints seriously.

Please use the form to provide us with details about your complaint. Our team will confirm receipt of your complaint, will make every effort to resolve your issue, and will notify you as soon as possible. If your issue is not resolved within 30 days, you will receive a notification from the bank referring to the new resolution deadline.

Complaints Management in Raiffeisen Bank

Raiffeisen Bank Albania strives to provide competent solutions and excellent service for its customers. Our customer’s satisfaction is our highest priority. Feedback from our customers helps us understand their needs better and thereby improve our services and products.

We kindly ask you to contact us should we have failed in fully meeting your expectations or should you have reason to complain. We do appreciate constructive feedback and take comments and complaint seriously. Please provide the following information so that we can resolve your matter efficiently and quickly:

• Enter your name, contact number and full address;
• Describe your matter in detail;

Please contact our Complaints Management Department by e-mail, mail or SMS:

Email: ankesa.online@raiffeisen.al

By mail to: Raiffeisen Bank Shqipëri, Zyra Qendrore, Blv. "Bajram Curri", ETC, Kati 6, Tirana

Or an SMS at 55505, free of charge

You will receive a confirmation from the bank of receipt of your complaint and our answer as soon as possible. Should your complaint take time to resolve, we will certainly inform you about, as well as the actual status of your issue.

If you are not satisfied with the resolution given to your complaint, you are entitled to contact other Authorities.