Skip to main content
Whistleblowing Contact Branches ATM's

RAIA GPT

Disclaimer

  1. Chatbot RAIA is based on an artificial intelligence software system. Therefore you are about to interact with an automated, code-based system and not with a human being, thus no human intelligence is involved which leads to limitation of how the interaction and specific questions are dealt with.
  2. Information Accuracy: RAIA is designed to offer general information and respond to common queries. The answers generated by RAIA are based, among other things, on predefined algorithms, databases and probability calculations. Like for all artificial intelligence software, also RAIA may hallucinate and therefore produce inaccurate, incomplete or even completely wrong or erroneous output. While we strive to ensure accuracy, the responses generated by RAIA may not always be up-to-date or fully accurate. Clients should verify any information received through RAIA with a bank representative. RAIA GPT is a prototype, a test version.
  3. Professional Advice: The information provided by RAIA does not constitute financial, legal, or investment advice. For personalized advice tailored to your specific circumstances, please consult with a qualified professional or a bank advisor.
  4. Liability: Our bank do not accept liability for any decisions made based on information provided by RAIA. Users should exercise discretion and consult with bank representatives for important matters.
  5. Confidentiality and Data Security:  RAIA interactions are designed to be secure, RAJA GPT is managed internally without giving access to otr third parties , coninuosly monitores without open access to third parties, continuously monitored. However please avoid sharing sensitive personal or financial information through this platform. Our bank is committed to protecting your privacy.
  6. Personal Data Processing If personal data is entered a filter blocks and prevents its processing. Please be aware that our chatbot service is still in development and is continuously being improved. It may happen that not all entered personal information is captured and removed; in such cases, we may process some of the personal data you provided.If you provide personal data, we will process it under:
    1. Art. 6 par. 1 point (b) GDPR ;Article 7/1(b) of the Law no124/2024  “On the Protection of Personal Data”). to fulfill our contract with you, such as responding to your questions and offering support. 
    2. Under (Article 6 (1) (c) of the GDPR; (Article 7 (1) (c) of the Law "On the Protection of Personal Data") To fulfill legal obligations
    3. Under Art. 6 par. 1 point (f) GDPR Article (7) point 1 (dh) of the Law no.124/2024 "On the Protection of Personal Data") and due to our legitimate interest.
    4. In case data deltiion  is required we can handle it based on user request
  7. Continuous Improvement RAIA is continuously learning and improving. We welcome your feedback to enhance the quality of our service. If you encounter any issues or have concerns about the information provided, please contact our customer service team.

By using RAIA for client interactions, you acknowledge and accept the terms of this disclaimer.

You can find more information about how and why we process your personal data, what data protection rights you have, and how you can exercise them at https://www.raiffeisen.al/en/about-us/footer-pages/Personal-Data-Protection.html