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Whether in person at one of our branches, via telephone or in writing - there are many ways to get in touch with us.

Quick help

Find out what to do if you need support regarding any of the following events.

Locked card at ATM
Lost or stolen credentials
Report an insured event

Contact us

Our call center is at your disposal 24/7.


Call us from any network in Albania and abroad

Number with normal rate

Call us for any problem regarding your debit or credit card

Number with normal rate


Send us an e-mail. We aim to respond within 2 or 3 business days.


Raiffeisen Bank SHA, “Rruga e Kavajës” Tiranë, Shqipëri,

Other ways to get in touch with us


Visit us at one of our 74 branches. Our advisors are looking forward to meeting you.

Arrange an appointment

Please fill out the online form and we will contact you as soon as possible to arrange an appointment.

General enquiry

If you have a general question, please send us a message. We aim to respond within 2 or 3 business days. 


Reach out to us via chat. Our advisors are here to answer your open questions.

Find an expert

Contact our e-banking experts for any questions or suggestions you may have regarding our Raiffeisen Online platform.

Do you have a complaint?

Your experience with our products and services is the most important thing to us. If you have an issue or concern, we'd like to know so we can fix things as soon as possible.