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Ndihme dhe suport

You have an emergency? Looking for answers or useful tools and documents? Then you've come to the right place.

Do you have an emergency?

Find out what to do in case of loss, theft, fraud, insurance claims and other urgent matters.

Questions and answers

Find the answers you need in our dedicated questions and answers pages.

Accounts & debit cards
Home loans
Savings & investments
Mobile banking
Smart ways to pay
Personal Data
Pension planning
Phone banking
Banking across borders
Branches & ATMs

Calculators & Simulators

Use our handy tools to calculate and simulate your financial needs and goals.

  • Exchange rates converter
  • Loan calculator
  • Credit value calculator

Useful documents

On this page, you will find all the documents that relate to our products and services (tariffs & terms, brochures, promotional campaigns, forms...).

Safety and security

Find out how we keep you safe and how you can protect yourself from fraud, scams, and cybercrime.

Did not find what you were looking for?

Get advice at a branch

Our experts are available to discuss with you at our branches.

Contact our call center

From any mobile network (normal rate).

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Arrange an appointment

Arrange an appointment with us in one of our branches using our online form.